Shipping policy

Shipping & Delivery

1) General Information

At Richery, we are committed to delivering your order with care, precision, and reliability.
All orders are fulfilled through our trusted international partners to ensure consistent quality and secure delivery.

We ship worldwide, including Germany and international destinations.
Shipping availability may vary depending on the product, supplier, and destination country.

2) Processing Time

Orders are processed within 1–3 business days after payment confirmation.

Processing times may vary slightly during periods of high demand, promotional events, or due to supplier-related factors.

3) Estimated Delivery Time

Delivery times depend on your location and the logistics network involved.

  • Germany: approximately 5–10 business days after dispatch

  • International: approximately 6–12 business days after dispatch

All shipments include tracking where available.

Please note that delivery times are estimates and may vary due to factors beyond our control, including customs processing, carrier delays, or seasonal demand.

4) Shipping Costs

Shipping costs are calculated automatically at checkout and displayed before completing your order.

Costs may vary depending on destination, product type, and shipping method.

5) Shipping Partners & Tracking

Orders are shipped via established international logistics providers such as DHL, Deutsche Post, or comparable carriers, depending on the supplier and destination.

Once your order has been dispatched, you will receive a shipping confirmation email including your tracking information.

Please allow up to 48 hours for tracking updates to become visible.

6) Customs, Duties & Taxes

For international orders, customs duties, import taxes, or additional fees may apply depending on your country.

These charges are not included in our prices and remain the responsibility of the customer, unless stated otherwise.

7) Delivery Conditions

Deliveries are made to the address provided at checkout.
Please ensure that your shipping details are accurate and complete.

We are not responsible for delays or failed deliveries resulting from incorrect or incomplete address information.

Deliveries are generally not made on Sundays or public holidays.

8) Delays

While we aim to ensure timely delivery, delays may occur due to circumstances beyond our control, including:

  • Customs inspections

  • Carrier disruptions

  • High seasonal demand

We appreciate your understanding in such cases.

9) Digital Products (if applicable)

Digital products (such as e-books or downloadable content) are delivered electronically after payment confirmation.

No physical shipping costs apply.

10) Local Pickup

Local pickup is not available unless explicitly agreed upon in advance.

11) Store Availability Notice

As part of our continuous development, shipping conditions, delivery times, and available destinations may be updated to reflect operational improvements or changes in our supplier network.

12) Contact

Richery – a brand of Fiction Fusion Media
Customer support: support@richery.shop
                                 jk-goods@web.de